Operational reliability creates peace of mind. Our solutions are designed with focus on operational reliability and maintaining them over time requires maintenance.
Whether it's business-critical installations or maintenance of your company's meeting room technology, we ensure that malfunctioning technology doesn't disrupt your day-to-day operations.
We're used to working closely with facilities management, IT departments and operations staff. Your Support Agreement will be tailored to your specific needs and requirements. We offer different contract levels.
We cover Sweden from Malmö in the south to Umeå in the north, and through our global GPA network we can offer support globally.
Helpdesk with telephone support
On-site troubleshooting and remediation
Web-based case management
Ongoing checks of installations
On-call service to remedy emergency
Operating agreements with monitoring
Why should you sign a Support Agreement with us?
With our support offer you get priority access to our helpdesk, service portal and up-to-date documentation of your site gathered by us.
Our working process
We work according to ITIL principles regarding classification, escalation and follow-up of incidents and problems.
We can systematically monitor your facility and correct many errors before users need to experience or report them.
We offer regular follow-up meetings where we review the status of incidents and problems that have occurred.
We work with version management on software and firmware and implement updates in consultation with you to minimise security risks and issues.
Qualified staff with the right skills
We have the best technicians in the industry who are continuously trained in the software and products they work with.
With a Service and Support Agreement with us, you can feel safe!
At our state-of-the-art service portal, you can get 24 hour assistance with:
Create tickets, track and view status and history.
Room and hall overview
Always up-to-date information on service intervals, equipment, costs, etc.
Access to instructions and reports.